Policy Center
Warranty and Service
Our warranty program protects your investment and outlines the care expectations for long-term performance.
Coverage Overview
Warranty terms are specified in your project agreement. Coverage may include workmanship, installation, and select materials based on the manufacturer and scope.
What Is Covered
- Structural workmanship and installation quality.
- Manufacturer warranties for equipment and materials.
- Commissioning support and final walkthrough adjustments.
Exclusions
- Damage caused by misuse, neglect, or unauthorized repairs.
- Normal wear, natural settling, or environmental factors.
- Changes made by third parties after completion.
Maintenance Requirements
Proper maintenance is essential to preserve warranty coverage. We provide care guidelines for equipment, finishes, and seasonal protection.
Submitting a Claim
Contact our concierge team with your project reference number, a description of the issue, and any relevant photos. We will respond within one business day and coordinate next steps.
Visual Index
Signature Spaces and Textures
Each policy is grounded in the same promise we deliver on-site: clear expectations, intentional craftsmanship, and a transparent process.
Ready to build your outdoor retreat?
Start with an interactive estimate and explore the scope, timeline, and investment range for your project.
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